COMPLIMENTARY SHIPPING FOR US ORDERS OVER $75
We do our best to ship online orders within 3 business days.
Unopened skincare, makeup and hair/body products returned within 21 days of original purchase are eligible for a full refund in the original method paid or store credit (less shipping costs for online orders). Refunds will not be issued for products that have been opened. If your package arrives to you damaged and/or broken, we are happy to replace it for you. Please send a photo of the damaged items to firstname.lastname@example.org within 24 hours upon receipt of your package and we will gladly replace it for you. We may ask you to send us the broken item- in which case, we will gladly pay for the return shipment charge.
Out of stock items
The inventory on our site should be up-to-date, but sometimes due to high demand mistakes happen and an item may be out of stock or unavailable. In this case we will contact you by e-mail to see if you’d like us to ship the order incomplete (and we will ship the remaining items at no extra charge when they become available.) Or we’d be happy to help you find a replacement product. You can also sign up on an individual product pages to be notified when the product is back in stock.