FAQ
General Questions
Q: Where are you located?
A: HeyBella is located in Anaheim Hills, California, in the heart of Orange County.
Q: What makes HeyBella products different?
A: We carefully curate non-toxic, USA-made beauty essentials that prioritize purity, integrity, and performance — without synthetic fragrances or harmful ingredients.
Q: Do you offer gift cards?
A: Yes! Digital gift cards are available and make the perfect clean beauty gift.
Q: Can I shop in person at HeyBella?
A: Yes, in-store shopping is available by appointment only.
Please email us at hello@shopheybella.com to schedule a private shopping experience at our Anaheim studio.
Q: Do you offer in-store pickup?
A: Yes! We offer in-store pickup for online orders. After placing your order, we will contact you to schedule a convenient pickup time at our Anaheim location at 6200 E. Canyon Rim Road, Suite 104b, Anaheim CA.
Studio Services
Q: What services do you offer at HeyBella Studio?
A: HeyBella is proud to be home to a curated team of independent beauty professionals who specialize in non-toxic nail care, holistic skincare treatments, and clean beauty services.
Q: How do I book an appointment for a service?
A: Each provider manages their own bookings. To schedule an appointment, please visit our Studio Services page, where you’ll find links to each professional’s individual booking site.
Q: Are service prices the same for all providers?
A: Pricing may vary slightly between providers based on their experience, specialties, and service offerings. For the most accurate and up-to-date pricing, please refer to your chosen provider’s booking page directly.
Q: What products are used during services?
A: Every provider at HeyBella shares a commitment to using non-toxic, high-quality products that align with our clean beauty philosophy — free from harmful chemicals and synthetic fragrances.
Q: Are your nail services truly non-toxic?
A: Yes! Our providers use clean, 10-free and 5-free polish options, and prioritize healthier nail care practices, creating a safer, more mindful nail experience.
Orders & Shipping
Q: Do you ship nationwide?
A: Yes, we offer shipping across the United States.
Q: How long will it take to receive my order?
A: Orders are typically processed within 2–3 business days. Delivery time will depend on your shipping selection at checkout.
Q: What is your return policy?
A: Due to the nature of skincare and beauty products, most items are final sale. However, if you experience any issues with your order, please reach out to us at hello@shopheybella.com — we're happy to assist you.
Clean Beauty Questions
Q: What does “non-toxic” mean at HeyBella?
A: Non-toxic at HeyBella means no parabens, no sulfates, no synthetic fragrances, and no harsh chemicals — only thoughtfully selected ingredients that support your skin’s natural health.
Q: Are your products vegan or cruelty-free?
A: Many of our products are vegan and all are cruelty-free. Specific details can be found in each product description.